Our Open Positions
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All employees must adhere to our Core Values, mission and vision
- Core Values: Faith, Community and Family
- Vision: To become our area’s most impactful home services organization
To make our vision a reality by training and developing our leaders to create opportunities for our team members and community
- HVAC Technician
- HVAC Lead Installer
- Customer Service Specialist
HVAC Service Technician
RESPONSIBILITIES:
- Complete HVAC repairs, maintenances, installations and other related in-home, service calls
- Establish customer rapport to offer right products and services
- Hold yourself accountable for exceeding reviews and revenue goals
- Educate and assist customers in choosing the best finance options and maintenance plans
- Work with customer service representatives and dispatch team members to ensure overall success of the business
- Maintain a clean, organized jobsite and well stocked truck
- Participate in all training exercises, morning meetings and retreats
- Train and mentor apprentices to ensure quick, accurate repairs and installations
- Be accurate and timely with invoices, timecards and option sheets
- Self-motivated, strong ability to follow instructions, work alone as well as work effectively within a team
- Ability to display professional company image
- Ability to lift items weighing up to 100lbs safely
- Ability to operate under severe temperature conditions of 120 degrees or more for long periods of time
- Ability to work on weekends, at night and overtime
- Ability to climb, stoop, balance, crouch, crawl, or/and kneel continually
- Ambitious, outgoing and ready to work
- Preferred 1+ years HVAC experience
- Possession of High School Diploma or GED or equivalent
- EPA Certification Required
- Good driving record and current valid drivers license
- Possess effective verbal and written communication skills
- Excellent problem-solving and customer services skills
- Must have an honest and dependable personality
- Great with people-can community as well as deliver great service
- Provide leadership, support and guidance to the install team
- Qualify for state registration
- Strong mechanical aptitude
- Ready to go Monday-Friday, 7:00 a.m. until job is complete
- Hourly plus Performance
HVAC Lead Installer
RESPONSIBILITIES:
- Strong ability to distinguish between various HVAC equipment
- Self-motivated, strong ability to follow instructions, work alone as well as work effectively within a team
- Ability to display professional company image
- Ability to lift items weighing up to 100lbs safely
- Ability to operate under severe temperature conditions of 120 degrees or more for long periods of time
- Ability to work on weekends, at night and overtime
- Ability to climb, stoop, balance, crouch, crawl, or/and kneel continually
- Ambitious, outgoing and ready to work
- Preferred 1-3 years HVAC installation experience
- Possession of High School Diploma or GED or equivalent
- EPA Certification Required
- Good driving record and current valid drivers license
- Possess effective verbal and written communication skills
- Excellent problem-solving and customer services skills
- Must have an honest and dependable personality
- Lead team of 2-3 installers daily with little to no supervision
- Great with people-can community as well as deliver great service
- Provide leadership, support and guidance to the install team
- Qualify for state registration
- Strong mechanical aptitude
- Ready to go Monday-Friday, 7:00 a.m. until job is complete
Customer Service Specialist
RESPONSIBILITIES:
- Answer all incoming calls
- Make outbound calls to current clients and schedule maintenance appointments
- Convert existing clients to preventative maintenance clients
- Book calls in the system to capture all new clients
- Perform Happy Checks on EVERY call run
- Take notes on both satisfaction and dissatisfaction of all clients
- Defuse unhappy clients
- Write thank you notes to every client we come in contact with
- Send out thank you gifts to clients using loyalty gift matrix/chart
- Perform follow up calls on options left by the technician
- Close options over the phone and schedule for technician to perform work
- Respond to all review platforms and messages from platforms
- Keep track of all call made and conversions
- PARTICIPATE in team meetings
- Pull data from dispatch software and create daily and weekly reports
RECOMMENDED EXPERIENCE
- Exceptional phone and communication skills
- Ability to utilize phone, text and email effectively
- Google Workspace
- Google Sheets, docs, dropbox, gmail, slides, drive and anything google related
- Online communication platforms
- Laptop or Ipad for home training
- Good time management