Our Open Positions
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- Core Values: Faith, Community and Family
- Vision: To become our areas most impactful home services organization
- HVAC Technician
- HVAC Lead Installer
- Customer Service Specialist
HVAC Service Technician
Responsibilities:
- Complete HVAC repairs, maintenances, installations and other related in-home, service calls
- Establish customer rapport to offer right products and services
- Hold yourself accountable for exceeding reviews and revenue goals
- Educate and assist customers in choosing the best finance options and maintenance plans
- Work with customer service representatives and dispatch team members to ensure overall success of the business
- Maintain a clean, organized jobsite and well stocked truck
- Participate in all training exercises, morning meetings and retreats
- Train and mentor apprentices to ensure quick, accurate repairs and installations
- Be accurate and timely with invoices, timecards and option sheets
- Self-motivated, strong ability to follow instructions, work alone as well as work effectively within a team
- Ability to display professional company image
- Ability to lift items weighing up to 100lbs safely
- Ability to operate under severe temperature conditions of 120 degrees or more for long periods of time
- Ability to work on weekends, at night and overtime
- Ability to climb, stoop, balance, crouch, crawl, or/and kneel continually
- Ambitious, outgoing and ready to work
- Preferred 1+ years HVAC experience
- Possession of High School Diploma or GED or equivalent
- EPA Certification Required
- Good driving record and current valid drivers license
- Possess effective verbal and written communication skills
- Excellent problem-solving and customer services skills
- Must have an honest and dependable personality
- Great with people-can community as well as deliver great service
- Provide leadership, support and guidance to the install team
- Qualify for state registration
- Strong mechanical aptitude
- Ready to go Monday-Friday, 7:00 a.m. until job is complete
- Hourly plus Performance
HVAC Lead Installer
Responsibilities:
- Strong ability to distinguish between various HVAC equipment
- Self-motivated, strong ability to follow instructions, work alone as well as work effectively within a team
- Ability to display professional company image
- Ability to lift items weighing up to 100lbs safely
- Ability to operate under severe temperature conditions of 120 degrees or more for long periods of time
- Ability to work on weekends, at night and overtime
- Ability to climb, stoop, balance, crouch, crawl, or/and kneel continually
- Ambitious, outgoing and ready to work
- Preferred 1-3 years HVAC installation experience
- Possession of High School Diploma or GED or equivalent
- EPA Certification Required
- Good driving record and current valid drivers license
- Possess effective verbal and written communication skills
- Excellent problem-solving and customer services skills
- Must have an honest and dependable personality
- Lead team of 2-3 installers daily with little to no supervision
- Great with people-can community as well as deliver great service
- Provide leadership, support and guidance to the install team
- Qualify for state registration
- Strong mechanical aptitude
- Ready to go Monday-Friday, 7:00 a.m. until job is complete
Customer Service Specialist
Responsibilities:
- Answer all incoming calls
- Make outbound calls to current clients and schedule maintenance appointments
- Convert existing clients to preventative maintenance clients
- Book calls in the system to capture all new clients
- Perform Happy Checks on EVERY call run
- Take notes on both satisfaction and dissatisfaction of all clients
- Defuse unhappy clients
- Write thank you notes to every client we come in contact with
- Send out thank you gifts to clients using loyalty gift matrix/chart
- Perform follow up calls on options left by the technician
- Close options over the phone and schedule for technician to perform work
- Respond to all review platforms and messages from platforms
- Keep track of all call made and conversions
- PARTICIPATE in team meetings
- Pull data from dispatch software and create daily and weekly reports
Recommended experience
- Exceptional phone and communication skills
- Ability to utilize phone, text and email effectively
- Google Workspace
- Google Sheets, docs, dropbox, gmail, slides, drive and anything google related
- Online communication platforms
- Laptop or Ipad for home training
- Good time management
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FaithWe believe that Faith is a strongly held belief and extremely importnat in our team culture. Every decision we make will be based on our faith.
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Community
We believe that we have a responsibility to engage in meaningful participation in our community. Every decision we make will be weighed against the impact that it will have on our community.
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Family
We believe that having a healthy home life is crucial to the well-being of our team. The effects of our decisions will be heavily weighed against the impact that it has on our team's families.
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I highly recommend Albert & his crew!
"They also truly care about their customers and getting the job done in a timely manner."
- Chelsea D. -
Excellent service!
"Gave great suggestions and expert advice."
- Larry G. -
It wasn’t just the company's excellent and timely service it was their ability to communicate honestly and professionally every step of the process!
"In all honesty, it was the first time an HVAC company made any sense to me and wasn’t trying to give us the runaround."
- C. Antonio -
This is my new HVAC contractor.
"Albert, the owner, was the technician and was very nice and knowledgeable."
- Sean M. -
They definitely created lifelong customers in us.
"Great customer service, great workmanship, fast, friendly, courteous, knowledgeable & tops it off with great pricing."
- Madeline S. -
We are so grateful to have him available to service our heating system.
"I was extremely impressed at how quickly he came to our rescue and how he immediately found the problem and fixed it."
- Richard P. -
I would highly recommend Essential Home Performance.
"The technician was knowledgeable, very friendly, quickly found the problem, and promptly got my heating restored."
- Mike M. -
Great team to work with!
"Professional and timely. Very detail-oriented and went over everything beforehand."
- Robyn M. -
They’re friendly and we felt at ease, trusting their work.
"Albert and his crew delivered quality work and maintained a professional, knowledgeable attitude throughout our experience!"
- Rachel C. -
Really happy with our service from Essential Home Performance.
"Albert took the time to explain how to set up our thermostat to get the best out of our heating system."
- G. W. -
I would highly recommend them.
"Great company, great employees, great experience."
- Michelle A. -
Excellent service!
"We’ve worked with several different AC companies over the years and they outshine all of them!"
- Aaron T.
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Our Work
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Our Work 1
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Our Work 2
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Our Work 3
Our Essential Qualities
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Family Owned & Operated
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Veteran & Minority Owned
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Reliable & Customer Service Oriented
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Honest & Upfront Pricing
Contact Us
We offer same day appointments whenever possible and guarantee service within 48 hours.