Reviews

"In all honesty, it was the first time an HVAC company made any sense to me and wasn’t trying to give us the runaround."

This company did a thorough inspection of our air conditioner unit after getting called out on a home warranty apt. They were able to diagnose the problem and show us photos while giving us a detailed explanation of what we were looking at. In all honesty, it was the first time an HVAC company made any sense to me and wasn’t trying to give us the runaround.
They worked with our home warranty company to get us a great rate on getting a new air conditioner unit installed (within the same week!).
It wasn’t just the company's excellent and timely service it was their ability to communicate honestly and professionally every step of the process! Their employees answering phones are polite and knowledgeable, their inspectors are thorough and respectful of your home and their install team was skilled and timely. This company really was a 360 degree excellent experience, which I can rarely say now in days. We feel in good hands, and will be using them for our bi-yearly maintenance provider and do not expect anything but continued satisfaction with their company. Extra shoutout to the lady that did a follow up call with me after the service was completed. She was an absolute joy to speak with and really embodied everything their company stands for. Great job!!

C. Antonio

"Great customer service, great workmanship, fast, friendly, courteous, knowledgeable & tops it off with great pricing."

We absolutely love using these guys for our heating and A/C needs. We had the work done a few months ago and since I had the air purifier installed l wanted to really test it out before I left a review. I'm very pleased. Great customer service, great workmanship, fast, friendly, courteous, knowledgeable & tops it off with great pricing.
I called to have my vents cleaned in a house we bought and they were able to send a team out right away! The owner came out as well & everyone really went out of their way to do a great job and take care of us. They put out floor mats and wore shoe booties to protect the carpet and then they cleaned up after themselves in every room- and I mean without me asking. How cool is that? I think this was the first company I have used in years that I've been truly and completely satisfied with. Just a smooth interaction all the way through from the time I called to set an appointment. It feels really good these days to find a company that really cares, and for that to show through their work and attention. They definitely created lifelong customers in us.

Madeline S.

"They understood my immediate needs and worked to solve those, while also making sure I was informed about any future issues."

July in Texas is not a great time for your AC to go out. Thankfully Essential Home Performance solved my problem. For each of my service calls, they were able to get someone out the same day within an hour of my call, including a Saturday! The technicians were very thorough, talking me through every step, as well as showing me pictures and taking me through all my repair options. I felt the experience was based on educating me as opposed to selling me. They understood my immediate needs and worked to solve those, while also making sure I was informed about any future issues. Their customer service was excellent and highly informative. Highly recommend!

Bridgette W.

"Albert’s services are priced competitively, he was super honest and took the time to explain everything he was doing and why."

I am so happy I found Essential Home Performance. I’ve used two AC companies previously. One overcharged and explained very little, another was super cheap and didn’t properly maintain my units. Albert’s services are priced competitively, he was super honest and took the time to explain everything he was doing and why. Highly recommended this veteran-owned business!!!

Jason B.

"I was extremely impressed at how quickly he came to our rescue and how he immediately found the problem and fixed it."

Gina in the office was extremely helpful. We needed our heating system repaired after a very cold night. She somehow arranged for Bill to come to our house within an hour to investigate. Bill, as usual, was very efficient and professional and he made the necessary fixes in short order. I was extremely impressed at how quickly he came to our rescue and how he immediately found the problem and fixed it. He is amazing. We are so grateful to have him available to service our heating system.

Richard P.

"Gave great suggestions and expert advice."

Excellent service! Answered all my questions. Very polite and clear in all explanations. Did full examination of HVAC system. Gave great suggestions and expert advice. This is the company you want. They truly try to give great service , customer oriented from receptionist scheduling and answering phone to technicians!!

Larry G.

"They also truly care about their customers and getting the job done in a timely manner."

I highly recommend Albert & his crew! Their communication throughout the entire process of fixing my A/C unit was outstanding. They also truly care about their customers and getting the job done in a timely manner. Thank you!!

Chelsea D.

"Albert, the owner, was the technician and was very nice and knowledgeable."

They came out the same day I called them. They texted to confirm the appointment and then again to let me know they were on the way. Albert, the owner, was the technician and was very nice and knowledgeable. He explained everything he did and showed me a video of what he saw and did in the attic to diagnose and fix our problem. It was all done for the cost of the $89 inspection fee. (Nothing was broken in the system. It was an issue with the way the thermostat was wired and attached to the wall. He also found and fixed an issue with the heat strips that I wasn't aware of.) This is my new HVAC contractor.

Sean M.

"The technician was knowledgeable, very friendly, quickly found the problem, and promptly got my heating restored."

Great experience. The technician was knowledgeable, very friendly, quickly found the problem, and promptly got my heating restored. I would highly recommend Essential Home Performance.

Mike M.

"Professional and timely. Very detail-oriented and went over everything beforehand."

Great team to work with! Highly recommended for vent services. Came out on Saturday and was done in a couple of hours. Professional and timely. Very detail-oriented and went over everything beforehand. Will be using again!!!

Robyn M.

"Great company, great employees, great experience."

I was referred to them after calling my electrician… I was trying to switch out my nest thermostat and apparently blew a fuse on my A/C unit. It was afternoon and I was sure my family and I were going to have to sweat it out in this August Texas heat for at least a day or two before someone could come by to fix it. They came by within 2 hours and reviewed both my A/C units for the service fee (already being charged for my original concern). I know this is where some customers might get annoyed by having to hear all the other “needed” work/cost. But they were well informed and explained everything for me to understand fully. I did not feel like they were pushing any service—just informing me of things overall. They were patient and kind. I opted to repair 1 out of the 3 things they noticed. They finished AND then I STILL asked questions and they were patient and clear with their explanations. I thanked them, as I know I added at least an extra 1-2 hours to their schedule that day and hoped they were headed home as it was nearing 5. They said they had at least one more stop before they’d be done. Great company, great employees, great experience. I would highly recommend them.

Michelle A.

"Albert took the time to explain how to set up our thermostat to get the best out of our heating system."

Really happy with our service from ESP. Albert took the time to explain how to set up our thermostat to get the best out of our heating system. Communication was great from the first call. He even called after to make sure the problem was fixed. Definitely will use again and recommend!

G. W.

"Albert's teams are so professional, they keep the area clean where they are working and communicate as they work."

Albert's teams are so professional, they keep the area clean where they are working and communicate as they work. They are on time, and responsive. We love the fact that we are working with a company that is Veteran owned. They have now replaced our heating and air conditioning system, our home is over 60 years old and had some challenges but nothing they couldn't handle!

Vickie H.

"Albert and his crew delivered quality work and maintained a professional, knowledgeable attitude throughout our experience!"

Albert and his crew delivered quality work and maintained a professional, knowledgeable attitude throughout our experience! They’re friendly and we felt at ease, trusting their work.

Rachel C.

"Thank you so much for taking care of my AC on such short notice. Definitely a phenomenal company!"

Our tech was amazing! He was on time. Communication was great. He kept me updated throughout the whole process and explained everything. He went above and beyond and he was very knowledgeable. I would definitely recommend this company to any and everyone. Thank you so much for taking care of my AC on such short notice. Definitely a phenomenal company!

Kiwanna R.

"If you’re wondering whether you should go with Essential Home Performance, take this as your sign to do so!"

If you’re wondering whether you should go with Essential Home Performance, take this as your sign to do so! They responded to our call within 20 minutes and were able to squeeze us in before going to a plethora of other calls. We were educated on how to keep our HVAC system running properly during this unprecedented Texas weather. I would recommend this company to any one of my friends. Thank you Essential Home Performance!!!!

Kristen T.

"We will be using Essential Home Performance for all of our HVAC needs!"

We were beyond blessed to have Essential Home Performance recommended to us. Our system decided to act up on one of the coldest nights of the year, of course! Albert came out quickly to ensure our family didn’t go without heat. He was incredibly thorough, explaining each step to my husband. We have heat now, yay!! I cannot recommend them enough. We will be using Essential Home Performance for all of our HVAC needs!

Kari H.

"Albert was super quick and responsive, and he was amazing at walking me through what to do immediately to help heat up our home until he could get to us."

We have used Essential Home several times now, once for our a/c unit not working properly, another time to help set up some confusing thermostats, and now our heater. Albert was super quick and responsive, and he was amazing at walking me through what to do immediately to help heat up our home until he could get to us. As a mom with kiddos, I appreciate that most of all! We will definitely call Essential Home again whenever we have an issue.

Larissa McGee

"I highly recommend you consider Essential Home Performance and Albert for your AC/HVAC needs."

I am pleased to share my experience with Essential Home Performance. Albert Rodriguez was professional, on-time, and communicated clearly with me on options for my home. I signed up for the annual maintenance plan with him. I highly recommend you consider Essential Home Performance and Albert for your AC/HVAC needs.

Marsha S.

"Make sure you contact this VETERAN owned business for your next Essential Home repair, service, or install!!!"

We use Albert any chance we get! Always on time, trustworthy, no hidden fees, best pricing around! He is an amazing resource for all your home needs! Make sure you contact this VETERAN owned business for your next Essential Home repair, service, or install!!!

Butler

"I am so impressed and will definitely work with Essential Home Performance the next time I have the opportunity."

Albert puts his customer first and is an absolute pleasure to speak with. He is thoughtful, transparent, and clear in his explanations and proactive in his approach. I am so impressed and will definitely work with Essential Home Performance the next time I have the opportunity. HIGHLY recommended.

Daniel B.

"We’ve worked with several different AC companies over the years and they outshine all of them!"

Excellent service! Knowledgeable and dependable. We’ve worked with several different AC companies over the years and they outshine all of them!

Aaron T.

"They are professional, on time and very informative."

Service has been amazing! Recommend to everyone to use them! They are professional, on time and very informative. Explains all work down and makes sure you understand. Thanks!

Misty B.